Shipping Policy
Free Shipping
Free standard shipping is available on all orders within the United States. There is no minimum purchase requirement and no additional standard shipping charge. Free shipping is applied automatically at checkout, with no promo code required.
Order Processing Time
Orders are typically processed within 1–2 business days after the order has been confirmed.
Orders placed on weekends or U.S. holidays will generally be processed on the next business day.
Processing times may occasionally be longer during periods of high order volume, holidays, or when additional order verification is required.
Estimated Delivery Time
After your order has been processed and shipped, standard delivery typically takes approximately 2–5 business days.
The estimated total delivery time is generally:
Order Processing: 1–2 business days
Standard Shipping Transit: 2–5 business days
Estimated Total Delivery Time: Approximately 3–7 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation conditions, and other circumstances beyond our reasonable control.
Shipping Destinations
We currently offer standard shipping within the United States only.
We may be unable to guarantee delivery to certain restricted addresses or locations. If a shipping address cannot be serviced, we will contact the customer using the contact information provided with the order.
Shipping Confirmation & Tracking
Once your order has been shipped, we will send a shipping confirmation email containing available tracking information and carrier details.
Please allow some time for tracking information to become active after the shipping confirmation has been sent.
If your order contains multiple products, items may be shipped separately and may arrive at different times.
Delivery Delays
While we work to process and ship orders promptly, delivery dates may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, holidays, transportation disruptions, incorrect or incomplete shipping information, or other unforeseen events.
If a shipment is delayed, please use the tracking information provided in your shipping confirmation email to check the latest delivery status.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
We are not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or shipping.
Expedited Shipping
We currently offer standard shipping only. Expedited or overnight shipping options are not currently available.
Contact Us
If you have any questions about our shipping policy, order processing, delivery times, or tracking information, please contact us:
Email: [email protected]
Address: 75 Shenandoah Rd, Deerfield, IL 60015, USA
NexGear Gaming is an independent online retailer offering Turtle Beach products. We are not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® is a registered trademark of Turtle Beach Corporation.